FAQ + Shipping

A:   7 - 10 days.

Our prints will be created, dried, pressed, framed, and shipped within five Business days from the time they are ordered. To maintain quality, they are created as they are purchased. Tracking numbers will be provided six or seven business days after the order is placed.

If you still have questions, you can contact us anytime.

Email: info@sportsartdirect.com

Q: I placed an order, but have not received any email from you with details about the order. When will I receive that?

A: All order detail emails are sent out as soon as you complete your order. If you can't find it, please check your spam mail box as it might have landed in there. If you still can't find it, please make sure that you have entered your email address correctly when you ordered. 

 

 Q: It Says My Address Is Not Found

A: If you have a PO box and do not get mail at your physical address, you should use the PO box. The verification can be tricky on specific abbreviations as well. It is best to use the “find zip code” or "zip code lookup" on your local post office website to help find your specific abbreviations and how to verify your address. Depending on your country, your package will be shipped by either USPS, Canada Post, FedEx, Australia Post, etc..

 

Q: You Made A Mistake On My Order.

A: We are very sorry. It doesn’t happen often, but nobody’s perfect. Email us and we’ll work with you to make it right. 

 

Q: I ordered 2+ items, but only received one... where's my order?

We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once, they are on the way.

 

Q: Can I Get a Refund?

Note: Orders must be canceled within 24 hours of when you placed your order. Otherwise, the item must be returned in order to provide a full refund.

 

Q: I have a question that wasn't answered, can you please help?

A: We are here to help you make your space beautiful! Please contact us and we will be happy to assist you in any way we can. Please attach your order number and address the problem clearly when contacting us.